Technical Officer Level 1- Pharmacy Technician – ACT Health – Canberra ACT

ACT Health is a values-led Directorate. Our values guide our day-to-day actions, behaviours, decisions and communications to successfully deliver the best services to meet the needs of our community. They were developed by us, for us and are unique to our work.

Canberra Hospital and Health Services (CHHS) provides acute, sub-acute, primary and community-based health services to the ACT and surrounding region.

The key strategic priority for acute services is to deliver timely access to effective and safe hospital care services. The hospital delivers a full range of medical, surgical and obstetric services, including complex procedures in areas such as cardiac surgery, neurosurgery and neonatal intensive care.

Strong links exist between hospital and community-based services, as many of the operational divisions deliver services across the continuum of care to ensure continuity of care for patients. The community based services of ACT Health include Early Childhood, Youth and Women’s Health; Dental Services, Rehabilitation and Community Care; Mental Health, Alcohol and Drug Services.
In addition, Justice Health Services are provided within the Territory’s detention facilities.

ACT Health is a partner in teaching with the Australian National University, the University of Canberra and the Australian Catholic University.
The pharmacy department sits in the Division of Clinical Support Services. Clinical Support Services provide a range of services that support the clinical divisions within Canberra Hospital and Health Services (CHHS).

Overview of the work area and position

The Canberra Hospital and Health Services (CHHS) Pharmacy Department have a dynamic, talented team of approximately 100 staff, including: pharmacists, technicians and administration staff.

The department provides a range of clinical services to inpatients and outpatients including a number of specialised services. Under the direction of the Deputy Director of Pharmacy Support and Operations the pharmacy technicians will work closely with a team of dedicated and skilled technicians and pharmacists to deliver a safe, efficacious and patient centered service.

The pharmacy team charter is “Our competent and professional team will provide a contemporary and forward thinking pharmacy service that gives the best patient focused care possible and is valued by the ACT health community”.

Eligibility/Other Requirements



There are several positions available and the successful applicants will be required to work across multiple CHHS locations. An order of merit list may be established to fill future vacancies at level over the next 12 months.


Under the supervision of registered pharmacists, assist in the provision of high quality clinical and supply pharmacy services in Canberra Hospital and Health Services including:

1. Provision of drug distribution services across a range of stages from procurement, receiving and storing goods to dispensing and imprest distribution according to standard operating procedures.

2. Undertake technician components of the prescription processing including data entry for prescription tracking and assisting with the PBS claim and reconciliation processes.

3. Provide a high standard of customer service including but not limited to: phone calls, serving customers including patients, hospital staff and other people presenting to pharmacy and other duties as required.

4. Non sterile and sterile compounding; assemble, calculate and compound sterile and non-sterile compounding preparations (including cytotoxics preparations) according to Good Manufacturing Practices.

5. Undertake technical housekeeping activities, including data management and record keeping and filing as and when required.

6. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section.

Selection Criteria

These are the key criteria for how you will be assessed in conjunction with your resume and experience.

Your statement of claims against the selection criteria should summarise how your skills and experiences would enable you to fulfil the responsibilities of the position. It is therefore in the interests of candidates to present their application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the capabilities and behaviours that underpin them.

1. Demonstrated commitment to the provision of patient centered care including high level of customer service

2. Demonstrated experience, knowledge and skills in a variety of hospital pharmacy technician duties including (but not limited to) supply services, and clinical pharmacy services.

3. Demonstrated intermediate level of interpersonal and communication skills, and computer literacy applicable to the hospital pharmacy setting.

4. Demonstrated commitment to building and maintaining effective working relationships, and the maintenance of a supportive work environment.

5. Demonstrated commitment to work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with ACT Health’s values of Care, Excellence, Collaboration and Integrity.