Service Technician – Simply Mac | Spring Mobile – Charlottesville, VA

Simply Mac is the largest premier retailer for Apple products and solutions. At Simply Mac we are all Apple, all the time. Same products. Same prices. Same warranties. Same customer experience. From product features and functions to warranties and trade-ins, our team has the answers to all of our customers’ questions. We are genuinely interested in helping our customers make smart purchase decisions that they will be happy with for years to come.

We’re looking for dedicated individuals with a passion to simplify and enhance the customer’s retail experience. Equipped with top-notch training and competitive incentives, you will discover countless opportunities for growth and personal development, all while working in a fun and creative environment!

Simply Mac is a wholly owned subsidiary of GameStop and is the largest premier retailer for Apple products and solutions. Being a part of the GameStop family of retail brands allows Simply Mac to provide the benefits that help us enjoy life. Things like comprehensive insurance for both full and part-time employees; paid time off for all family members; Tuition Assistance; a company match on your 401k contributions; and discounts at Simply Mac, Spring Mobile, GameStop, and ThinkGeek just to name a few.

The Technician is a master at working with our customers to diagnose and repair Apple devices in a manner that exceeds the expectations set forth by Apple and our customers. Maintains the necessary Apple Certifications to ensure that we are have the knowledge to keep up with changes in policies and procedures necessary become a Premium Service Provider. Provides exemplary customer service by demonstrating care and empathy unmatched by our competitors.

Key Objectives

Deliver Financial Results

Meet or exceed the following Personal goals:
Monthly Gross Profit
Apple CSAT
Apple Service Metric
Ensure that all service parts are returned in a timely manner as outlined by Apple.
Embrace a culture around operational excellence within the store by following store protocols for cash handling, sales/return policies, and adhere to policies designed to deter shrink.
Enhance the Customer Experience

Deliver a personal NPS score that is indicative of a transformational customer experience.
Support a culture where every employee utilizes the Sales Process to provide our customers with the best possible experience.
Ensure that we have the most knowledgeable employees around our products and services in the industry by completing all required training courses for the Technician position.

Maintain the following Apple Certifications:
Develop Employee Engagement

Encourage a culture around open and honest feedback amongst the team that designed to improve the store, company, and customer experience.