Service Coordinator – EATON – Mascot NSW

Position Overview:

Reporting to the Customer Service Manager, this role is to provide superior customer service to all Eaton customers and complete the full cycle of service requests/enquiries to ensure customer satisfaction.

Broad responsibilities will encompass:

  • Develop and maintain strong relationships with all customers

  • Contact customers to arrange time & date for service works

  • Co-ordinate technicians to perform on site works of customer equipment

  • Manage service jobs using ERP systems

  • Follow up with key customer complaints and aim for satisfactory solutions for the company and customers

  • Comply with the company’s policies and procedures


  • 2 years’ experience in customer service

  • Good communications skills

  • Working under high pressure

  • Attention to detail

  • Experience in a technical & high-pressure environment

  • Experience in coordination

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific
Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No