|Sales Support and ReceptionIntegrate AV
– Roseville NSW
$40,000 – $50,000 a year
About the business
INTEGRATE AV specialises in audio visual collaboration and unified communication products and services. We deliver end to end solutions to education, enterprise and government clients and we deliver at every point of the client relationship from project inception through to design, delivery, ongoing service and support.
About the role
Role & Responsibilities
- Front desk reception
- Proactively support the sales team
- Manage sales phone enquiries and create leads in the system and direct them to appropriate staff member.
- Answer the telephone and provide information/assistance to callers or direct the call to the appropriate staff member
- Greet visitors to the office and direct them to the appropriate individual
- Liaise with internal staff to ensure customer needs are met
- Deal with customer queries received via email or phone
- Produce sales quotes and convert quotes to orders
- Assist with quote follow up
- Resolve customer issues or queries
- Handle ingoing and outgoing mail, couriers
- Add value to the sales team
- Any other assigned tasks.
Work hours are Monday to Friday, 9am to 5pm.
Skills and experience
- Strong initiative and enthusiasm, with willingness and aptitude to learn new procedures and product information
- Hands on Simpro software experience would be considered.
- Strong customer service or sales support experience
- Strong work ethic
- Ability to work in a very fast paced environment
- Ability to work under pressure and effectively prioritise work, to meet company and customer expectations
- Excellent verbal communication skills and interpersonal skills
- Intermediate MS Office literacy
- High attention to detail
- Strong understanding of administration procedures
- Ability to work as part of a cohesive team
- Exceptional phone manner
- Proven ability to produce high quality work with meticulous attention to detail
- Must be able to manage multiple tasks simultaneously and work well with other people
- CRM Knowledge
- Excellent team environment
- Career progression opportunities
- Latest AV technologies
- Prestigious projects
- Attractive package
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year
Please review all application instructions before applying to Integrate AV.