Steak n Shake 3,384 reviews – Bourbonnais, IL 60914
Summary Description: The Operations Supervisor is accountable for leading the Restaurant Associate staff to deliver Steak ‘n Shake operational and financial standards on scheduled shifts through executing the 14 point walk. The Operations Supervisor has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests. The Operations Supervisor will partner directly with his/her Restaurant and General Manager.
Department: Operations – Restaurant Reports to: General Manager
Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expe highest quality food and great service
ctations with the Sales Growth, TCT
Immediately address Guest concerns and complaints utilizing th Guest Recovery Model – L.E.A.R.N.
e Steak ‘n Shake Sales Growth, TCT
Ensure Guests are immediately recognized upon entering and as they are leaving Sales Growth, TCT
Motivate all Associates to deliver great hospitality toward all gu associates
ests and otherDocumentation, Coaching
Create a positive team environment with knowledgeable associates working Documentation, Sales together through shift huddles and ongoing coaching Growth, TCT
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:
Execute the 14 point walk using the “Three in One” tool- ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Documentation, QSC, TCT, Food Safety, Sales Growth
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Food Cost, Safety Audits, QSC
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Documentation, Food Safety Audits, QSC
Ensure all Safety procedures and policies are strictly adhered to
Documentation, QSC, Accident Claims
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Sales Growth, TCT, Comps.
Complete shift and daily inventory and accurately post into the back office POS System
Food Cost, FRR
Maintain strict adherence to the cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
Check in food delivery, ensure proper storage and post-delivery into POS
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
2.a NOT in SCOPE:
3. KEY RELATIONSHIPS: Position’s key contacts and relationships.
4. REQUIREMENTS: Typical minimum requirements to perform the job.
5. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
– original job
Please review all application instructions before applying to Steak n Shake.
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