Officer, Manager APAC Onboarding Team – State Street Australia – Sydney NSW

Officer, Manager APAC Onboarding Team
State Street AustraliaSydney NSW

Full-time, Permanent

State Street

Client Service

  • Proactive customer focus at all times
  • Respond promptly to client concerns, needs and requests, and participate in the resolution of problems as required
  • Ensure all agreed client deliverables and standards are met
  • Ensure the accuracy and timeliness of deliverables
  • Assist in the review of client deliverables; identify and initiate operational efficiencies

Staff Supervision

  • Effectively supervise staff and support the Vice President in the management of the group, to include resourcing, retention and the recruitment process.
  • Provide ongoing guidance, coaching/counselling and feedback to staff in a timely and effective manner
  • Support an environment which motivates and rewards staff
  • Ensure support in facilitating and identifying training requirements, encourage skills and knowledge sharing
  • Ensure effective delegation – monitor and ensure completion of delegated tasks

Risk and Compliance

  • Ensure full understanding, adherence and implementation of the corporate Risk Policy and Standard Operating Procedures
  • Ensure all information in operational databases is accurate and current at all times, including fund specific procedures
  • Demonstrate initiative in reviewing current operating procedures to eliminate duplication of effort, identify potential risk areas and implement best practice recommendations
  • Supervise the information prepared by the team and ensure adequate audit controls
  • Preparation and review of Risk Packages in accordance with agreed format
  • Assist the Vice President in actioning internal / external audit findings in a timely manner

Budget / Expense and Control

  • Assist the Vice President in effectively controlling the costs of the team, such as overtime, cab-charge and meal allowance, as well as claims

Supporting Change

  • Demonstrate a willingness to support change / initiatives within the ObT, Shared Services and other SSAL areas
  • Demonstrate ability to take on tasks without instruction
  • Awareness of and active support of current and future technologies
  • Participation in relevant projects


  • Embrace State Street’s “corporate values” and support a work environment reflective of those values
  • Effectively communicate with clients, managers, and peers within State Street
  • Demonstrate the ability to assess and suggest resolution to a problem
  • Be a strong team player and demonstrate dedication to group and company goals
  • Demonstrate professional maturity and effective time management


  • Undergraduate degree and/or formal qualifications in a relevant business stream, not required but preferable
  • Relevant experience in financial services and demonstrated market knowledge
  • Experience in operational and staff supervision

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