Medical Services Team Leader – Allianz Worldwide care – Dublin

Medical Services Team Leader
Allianz Worldwide care 17 reviewsDublin

Permanent

Main Tasks

Medical

  • The management of a team within the Medical Services function, ensuring appropriate liaison with the claims, helpline and client services function as with external relationships.
  • To manage the teams processing of Treatment Guarantees, ensuring the work flow is monitored and assigned to the relevant Medical Service Advisor.
  • To monitor the management of cost containment for the department aiming to reduce medical costs. In association with the Claims Department and respective business functions.
  • To act as a point of contact for customer issue resolution and escalations. With a view to managing issues to closure.
  • To coach and train Staff to the standards required to perform the function of a Medical Service Advisor.
  • Continuous improvement of the Medical team processes, and ensuring best practice processes are utilized within the Medical team.

General

  • Lead, manage, develop and motivate direct reporting staff through regular team and individual meetings. Carry out individual performance management in order to maintain and improve productivity and quality.
  • Plan work schedules to meet deadlines as agreed with Manager.
  • Aggressive cost containment through tight adjudication, correct evaluation of appropriateness and successful negotiation.
  • Case management of complex cases.
  • Maintain relationships with brokers/clients/providers.
  • Medical claims reviews

Experience required

  • Strong people management skills.
  • Minimum of 2 years’ experience within in the health insurance industry or people management
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Completion or progression towards the Diploma in Private Medical Insurance.

Behaviour/Values

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Ability to work on own initiative
  • Highly motivated and proactive
  • Results driven and solution orientated

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