Implementation Consultant – Change Healthcare – Canada, KY

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.

The Implementation Consultant is responsible for current workflow analysis and development; documenting, planning and implementation of future state workflow and customer training.


As delegated by the reporting manager

Additional Job Information:
Working under tight timelines and conflicting schedules.
Managing multiple projects at one time.
Adapting and meeting the expectations of challenging customers.
Frequent, often short-notice travel.
Travel is required throughout North America (80% or more).
Keeping current in continually changing environment and technology (internally/externally) across different product lines.
Office Environment
Possible After hours work (evening\weekend)

Physical Requirements:

Guidance Provided:
In-house training and mentorship

Job-Shadowing other Implementation Consultants

Mentoring by experienced/senior Implementation Consultants

Mentoring and Supervision by Functional Manager

Reports to:
Manager, Services

Accountable to:
Manager, Services

Recommend Best Practices to Customer
Recommend courses of action to resolve implementation issues
Identify and implement improvements to Implementation Process
Identify improvements to Product
Identify opportunities for further Team education and growth
Identification and awareness of related sales opportunities

Qualifications Required:
a) Education:
Bachelor’s Degree in Computer Science, Health Sciences, or Education; and/or Certified Radiology Technologist; or 4 years of experience in radiology.

b) Experience:
Preferably 1 to 2 years of experience with delivering Training or Education

Required minimum of 2 years (preferably 5 years) of IT and/or Health Care background

Strong background in Health Care services and Hospital department-level operations – specifically Medical Imaging

Knowledge of Databases and Enterprise-class Information Systems

Eligibility for Department of Defence clearance access where required

Required Training:
Orientation for All Employees – Company (HR);
Orientation for All Employees – Department;
Orientation for New Employees – Position Family;
Product overview
Workflow overview
Enterprise Architecture/Infrastructure/Database management
HL7 overview

Orientation to FDA/ISO Quality Systems Regulation;
Orientation to Medical Device Regulations;
Orientation to Quality, MQSA, HIPAA and PIPEDA/PIPA;

Soft Skills:

Critical Skills:
Strong written and verbal communication skills
Ability to communicate complex ideas in an understandable manner
Excellent analytical and problem-solving skills
Strong Presentation and Training abilities to a wide variety of audiences
Demonstrates the confidence in the ability to articulate recommendations to the customer
Independent, Self-starter
Team Player
Strong Customer Service skills
Intermediate IT skills
Strong understanding of Clinical Environment and Health Care Operations
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!