Customer Success Manager – Fluke – Dublin

Customer Success Manager

Location: Dublin, Ireland

We are looking for a strong professional who will ensure their customer’s success with Fluke Digital System’s (FDS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing an exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide assistance and expand FDS’ business and product offering with customers.


The FDS work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team, along with all other department leads is key to the success of the role.

Responsibilities:

  • Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
  • Maintain high customer satisfaction ratings, per company standards
  • Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction
  • In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities
  • Recommend appropriate service and pricing structure and generate proposals and contracts
  • Developing success plans for customers that outline their critical success and growth factors
  • Works successfully with all levels of the organization internally and partners externally
Fortive Corporation Overview:

About Fortive:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit:www.fortive.com.

Organization: Fluke

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