Concierge Specialist (Casual/On-Call) – LVSC – Vistana Signature Experiences – Lahaina, HI

Concierge Specialist (Casual/On-Call) – LVSC
Vistana Signature Experiences 11 reviewsLahaina, HI

Temporary, Contract

The primary function of a Concierge Specialist at The Lahaina Vacation Services Center is to properly answer and assist all incoming guests and/or Owners phone calls from the dedicated concierge lines at The Westin Nanea Ocean Resort Villas. This position is responsible for the timely response of voice messages, answering general questions, making and canceling reservations, and assisting guests and/or Owners to resolve any issues related to their vacation. Provide outstanding customer service via the telephone to all guests and Owners at our Maui Westin resorts.
Assist guests and Owners in a friendly, proactive, and efficient manner and, when needed, follow up in a timely manner
Anticipate guest needs and assist them when opportunities arise
Know all essential aspects of our Resort operations (directions, amenities, hours of operation, check-in and check-out times, parking information, hotel charges, etc.)
Work collaboratively with resort associates and resources to achieve a high level of service, and resolve any guest concerns
Build an extensive knowledge base of the local area’s restaurants, shops, transportation options, and airports
Use proper etiquette and treat all guests and Owners in a branded and professional manner
Determine guest and Owner interests/abilities and subsequently promote, sell, and voucher island activities that are appropriate for them.
Accurately confirm, bill, voucher and log each activity sold in the designated computer system
Refer only vendors that provide services that are in the best overall interest of our guests and Owner
Maintain positive and professional relationships with local vendors at all times
Appropriately promote the customer loyalty program, the Westin brand, and Westin Vacation Ownership as deemed appropriate by Management.

High school diploma or equivalent is required
At least one year of Customer Service experience required
Prior experience in Sales and/or Marketing preferred
Excellent verbal, written, and computer skills required
Extensive knowledge of local area and resorts
Must embody professionalism, and consistently demonstrate high quality guest service
Must be willing to work flexible hours including evenings, weekends and holidays
Diversity Commitment

At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world.
Equal Employment Opportunity

The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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